Return & Refund Policy
We want you to shop with confidence. Here's a simple guide to returns, refunds, cancellations, and replacements at Lavenik.
Before you accept your parcel: Please inspect your order with the delivery agent. Damaged, defective, or incorrect items should be reported immediately. All requests are subject to verification, approval, and applicable law.
Policy at a glance
The essentials, organized for easy reference.
Return & refund eligibility
Check your parcel in the delivery agent's presence. If it is visibly damaged, defective, or incorrect, notify the agent and decline delivery where appropriate.
After acceptance, standard return or refund requests may not be accepted. Contact support promptly if an issue is discovered after opening your parcel.
Refund processing
Once a request is reviewed and approved, we initiate the refund through the original payment method whenever possible.
Banks and payment providers may require additional time before funds appear in your account.
Order cancellation
Cancellation requests may be made within 1 hour of placing your order.
After that, processing, packing, or shipment may have started, so cancellation may no longer be possible. Contact support promptly with your order number.
Exchanges & replacement
If an item is damaged, defective, or incorrect, notify the delivery agent and contact our support team.
Depending on availability, verification, and the circumstances, Lavenik may offer a replacement or another appropriate resolution.
All replacement requests require review and approval.
We're here to help
For a return, refund, cancellation, or replacement enquiry, include your order number and a brief description of the issue.
Updates & acknowledgment
Lavenik may update this policy when necessary. Revisions will be published on this page with an updated date where applicable. Customers are encouraged to review it periodically.
By placing an order, you acknowledge that you have read and understood this policy. Lavenik aims to handle concerns fairly and transparently, in accordance with applicable law.
Need help with a return or refund?
Contact Lavenik support and we'll guide you through the next steps.
A fair and transparent shopping experience
We appreciate your trust in Lavenik and aim to resolve customer concerns professionally while applying this policy consistently and in accordance with applicable law.